Contact the Editors
How to reach the people who run this site, and where to go for matters that are not ours to handle.
Platforms of the sponsorStart with the broker for account matters
A reader writes to us asking why a withdrawal from a Capital.com account has been pending for four days. We cannot see the account, cannot check the withdrawal queue, and cannot push a payment through. That message belongs with the broker, not with us. The same applies to a login that stopped working, a verification document that was rejected, a spread that looked different from the one quoted, or a position that closed at a price the reader disputes. These are account and service questions, and only Capital.com can answer them. Use the support channels published on the broker's own website: live chat, the help centre, and the contact routes listed in the account area. Keep your account number and any ticket reference to hand when you write to them, and put the specific request in the first line of your message. We have no access to client accounts and no way to escalate a case inside the broker's support system.
This site is an independent editorial resource. We are not Capital.com, we are not affiliated with it, and we do not provide financial services, open accounts, accept deposits, or give advice. Nothing you send us will reach the broker's staff, so a message sent here about a stuck withdrawal will not move it along.
Write to us about what we publish
The editors do answer questions about the material on this site. If a review says something about Capital.com's fee schedule, its platform features, its withdrawal handling, or its regulatory standing in South Africa, and you want to know where a statement came from, ask. We will point you to the source we used. If you are weighing whether a feature matters for your own use, we can explain what we observed and what we did not test. What we will not do is tell you whether to open an account, how much to deposit, or how to trade. Those are decisions for you, and we are not authorised to give advice on them.
We also welcome questions about how this site is funded and how it is kept editorially separate from any commercial arrangement. If a page carries a disclosure, and you want it explained in plainer terms, write to us and we will set it out.
Submit a factual correction
If you believe a fact on this site is wrong, send a correction through the contact form on this site. State the page, quote the sentence as it appears, and say what you believe the correct position is. Attach or link the source that supports your correction: a published fee table, a regulatory notice, a dated screenshot, or a document from the broker. The more specific the evidence, the faster we can act. We check corrections against our own sourcing before we change anything, and we do not amend a page simply because someone disagrees with a conclusion.
Where a correction is upheld, we revise the text and note the change at the foot of the page. Where we cannot uphold it, we tell you why, citing the source we relied on. We keep a record of correction requests and our responses. Please do not send account data, identity documents, or bank details with a correction; we do not need them and will delete them.
Raise a complaint about this site
Complaints about our own conduct go to the same contact form, marked as a complaint. That covers a page you think is unfair to the broker, a disclosure you think is unclear, a correction you believe we handled badly, or anything on the site that struck you as misleading. Set out what happened, which page it concerns, and what outcome you are asking for. We will acknowledge the complaint, review the page and the correspondence, and reply with our position. If we got something wrong, we will say so on the page rather than only in the reply.
We cannot handle complaints about Capital.com itself, about an account, or about a transaction. Those must go to the broker through its own complaints route, and if you are unhappy with the outcome, to the relevant external dispute process named in the broker's terms. Sending such a complaint to us will only delay it.
Know what to expect and when
We aim to acknowledge messages within two working days and to give a substantive reply within five working days. Correction requests that arrive with clear sourcing are usually handled inside that window. Complaints about the site may take longer if the page needs a fresh review against source material, and we will tell you if that is the case. Messages that concern an account, a deposit, a withdrawal, or a trade will be redirected to the broker's support and will not receive a substantive answer from us, because we have nothing to add to what the broker can see.
Write in English or in any language you are comfortable with and we will do our best; replies from the editors are in English. Keep your message to the point and include the page link where relevant. We read everything that arrives through the form, but we do not respond to bulk commercial enquiries, and we do not pass reader details to the broker or to anyone else.
